The Basics of Clinical Coding: CPT and ICD-10-CM

The medical billing and coding professional will need to become very familiar with clinical coding using the basic ICD-10-CM & CPT coding system as this will be used for clinical coding on patient charting and medical insurance billing. Clinical coding will identify procedures and conditions that the physician will need to report on based on patient diagnosis. The ICD-10-CM is broken into the Alphabetic Index and Tabular Index that work together to create clinical coding used by the medical billing and coding assistant. As a medical biller and coding professional, you will need to know how to locate a code in the ICD-10-CM & CPT. They will also need to understand the basic definition of a medical diagnosis and medical procedure.

What is Clinical Coding?

Coding is the transformation of verbal descriptions into numbers. Assigning numeric or alphanumeric codes for clinical procedures and conditions. A clinical code can be part of a classification system that groups similar diseases and procedures together, helping to organize related medical information. The classification system used in the United States is the International Classification of Diseases, Tenth Revision, Clinical Modification (ICD-10-CM). The official version of the ICD-10-CM guidelines are approved by the Cooperating Parties for the ICD-10-CM including members from the American Hospital Association (AMA), the American Health Information Management Association (AHMA), Centers for Medicare and Medicaid Services (CMS) and National Center for Health Statistics (NCHS). The CPT & HCPCS coding systems are maintained by with the Centers for Medicare & Medicaid Services.

The clinical coding conventions for ICD-10-CM address the structure and format of the coding system, including an Alphabetic Index, Tabular List and the rules and instructions that a medical billing and coding assistant must follow. Clinical codes consist of three to seven basic characters. The first three characters identify the category of the clinical code, the next three characters identify the etiology, anatomic site and the severity, and the seventh character can be used to add a specificity to the clinical code.

Abbreviations are used in ICD-10-CM including “not elsewhere classifiable”(NEC) and “not otherwise specified”(NOS). Punctuation is used in the coding system including brackets, parentheses and colons. Square brackets are a punctuation mark used in the Tabular List to enclose synonyms, abbreviations, alternative wording or explanatory phrases. Slanted brackets are used in the Alphabetic Index to identify manifestation codes. The manifestation code represents a secondary condition that was caused by the primary condition. Parentheses are a punctuation mark that encloses supplementary words or explanatory information not present in the statement of the diagnosis. The colon is a punctuation term that is used in the Tabular List after an incomplete term that needs additional terms to assign a specific clinical code.

The Alphabetic Index

The Alphabetic Index is divided into two parts 1) the index to diseases and injury 2) index to external causes of injury. It is designed to allow medical billing and coding assistants to look up medical terms and connect them with the appropriate ICD codes.

The Tabular List

The Tabular List is a numerical listing of all codes. It is divided into 21 chapters and focus on the body or organ system and certain infectious and parasitic diseases. The first character of an ICD-10-CM code is always an alphabetic letter. All letters of the alphabet are used except for the letter U that is reserved by the World Health Organization (WHO) for new diseases and for bacterial agents resistant to antibiotics.

Locating a Code in the ICD-10-CM

The medical billing and coding professional must use both the Alphabetic Index and Tabular List to assign a clinical code. The medical billing and coder will identify the main term and any sub-terms in the Alphabetic Index. The clinical code in the Alphabetic Index is then verified by the Tabular List. Diagnosis codes are to be reported with the highest number of characters available.

What is a Medical Diagnosis?

A diagnosis is a word or phrase used by a medical professional to identify a disease or condition a patient suffers from, for which the patient needs medical care. A diagnosis is identified after a physical exam of the patient. Clinical CPT codes that describe signs and symptoms may be used if that is the only thing the physician knows about the patient’s condition. If the patient is suffering from an acute or chronic condition, the medical billing and coding professional must identify, in the Alphabetic Index, if there are separate entries at the same indentation level.

What is a Medical Procedure?

A medical procedure is a medical surgery or therapeutic procedure on or within the patient’s body that is intended to achieve a result for the patient.

Conclusion

Familiarity with using the ICD-10-CM & CPT coding system is an important part of a medical billing and coding professional’s job.  The ICD-10-CM coding system can be learned by attending a vocational school which offers courses on this topic.

Are you interested in learning more about basic clinical coding, CPT codes and ICD-10-CM coding systems? Gwinnett Colleges & Institute’s Medical Billing and Coding programs will provide you with the opportunity to learn insurance coding and processing, medical administrative procedures, and the regulatory requirements in the healthcare delivery system.  School externships provide the opportunity to apply the medical billing and coding skills learned in the classroom in actual medical settings. Gwinnett Colleges & Institute offers medical billing & coding courses to gain essential skills and training to achieve entry-level positions in this career field. These medical billing & coding courses will be the first step in starting a rewarding career.

Contact us to learn more about how you can become a medical billing and coding assistant today.

 

The Basics of Computer Hardware

In 1975, the personal computer revolution started creating jobs for computer technicians. 1985 saw the great expansion of the personal computer with the first shipment of Windows for PCs. The next explosion in personal computing came in 1995 with the introduction of the World Wide Web to the public. The computer information systems field continues to grow to this day. According to the U.S. Bureau of Labor Statistics, employment of computer support specialists is projected to grow 10 percent from 2016 to 2026.

In 2016, 269 million personal computers were sold in the US, Wikipedia. The number of tablets is forecasted to reach 185 million by 2020. That equates to, at a minimum, one computer or tablet per employee in most every company in the US. Who is going to maintain all of these computers and tablets? Interested in learning more about computer hardware as a computer technician? The following blog article focuses on the personal computer, microprocessor, storage devices, and peripherals.

Personal Computer System

A personal computer (PC) is a multi-purpose computer that includes peripherals, memory storage, hard disk drive, sound card, modem and/or network card.

System Unit – holds the computer’s main circuit board, microprocessor, memory, power supply and storage device.

Hard Disk Drive – the main storage on a personal computer system.

Optical Drive – a storage device that works with CDs and DVDs.

External Storage – includes external hard disks, USB flash drives and memory cards.

Keyboard – the primary input device, typically a QWERTY interface with 10-key accompaniment.

Mouse – an input device designed to manipulate on-screen graphical objects and controls.

Printer – an output device that produces computer-generated text or graphical images on paper.

Sound System – output of digital music, recorded speech and other sound effects. The personal computer system uses a sound card that sends signals to the speakers.

Display System – includes a graphics card that converts raw digital data into images to display on the monitor. Monitors use display technologies including LCDs and LEDs.

Network and Internet Access – built-in circuitry for wired or wireless connections to a computer network. Most internet connections require a modem.

A personal computer system can be upgraded to make it more powerful. The computer’s processor, internal hard disk drive, graphics card, and CD/DVD drive can be replaced. Memory, external hard drives, a second display screen and USB ports can be added.

Microprocessor

A microprocessor or CPU is an integrated circuit designed to process instructions. The computer can have a single microprocessor or multi-core processor. More cores means faster performance.

Random Access Memory (RAM) – RAM is a temporary holding area for data, application program instructions and the operating system.

Read-Only Memory (ROM) – a type of memory that holds the computer’s startup routine.

EEPROM – Electrically Erasable Programmable Read-Only Memory; stores the basic hardware settings without the need for power to the computer.

Storage Devices

The basic components of a data storage system include a storage medium and storage device. The storage medium is the disk, CD or DVD that contains data. The storage device is the mechanical apparatus that records and retrieves data from a storage medium.

Peripherals

Input devices consist of keyboards, touch-sensitive screens, a mouse, scanners, digital cameras, and a microphone. Output devices include printers, monitor and digital cameras.

Pointing Device – use of a mouse, trackball, or joystick to allow the user to manipulate an on-screen pointer and screen-based graphical controls.

Display Devices – displays text and images. Image quality depends on screen size, dot pitch, width of viewing angle, response rate, resolution and color depth.

  • Dot pitch – a measure of image clarity, a smaller dot pitch translates into a crisper image.
  • Width of viewing angle – indicates how far to the side a user can still clearly see the screen image.
  • Response rate – the time it takes for one pixel to change from black to white and then back to black.
  • Resolution – the number of horizontal and vertical pixels that are displayed on the screen.
  • Color depth – the number of colors a monitor can display.

Printing Devices – printers typically use either an ink jet or laser technology. Printers differ in resolution, speed, duty cycle, operating costs, two-sided printing and memory.

Does learning about Computer Hardware interest you? Are you looking for a rewarding career at a as a help desk specialist or computer technician? The Computer Information Systems/Business Administration diploma program, at Gwinnett College’s Lilburn, GA campus, is designed to train the college graduate to seek an entry-level career in office management utilizing accounting and computer information systems.

Computer Information Systems/Business Administration graduates from this program can also transfer their school credits directly into the Associate of Science Degree in Business, Computer Information concentration, program. They will need to complete four additional courses to obtain their associate degree.

Contact us today to learn more about becoming a computer help desk specialist or computer technician.

 

Computer Information Systems: Big Data and the Internet of Things

Businesses spend trillions of dollars every year on computing and information systems. Banking & Securities companies spend the most on IT followed closely by manufacturing and natural resources, government and communications media services according to Gartner. Companies are looking for data solutions to get a competitive advantage in their industry. This surge is fueled by information management, big data and analytics tools. What does this mean for you? It means an increased need for computer technicians and help desk specialist to keep the infrastructure running smoothly.

What is Big Data?

Big data involves managing data sets so large and complex that traditional processing application software is inadequate to capture, curate, manage, and process the data within a reasonable amount of time. Big data can be used for predictive and user behavior analytics. Understanding the trends in a company’s industry can give them a competitive advantage and allow them to get first to market with any idea or product.

The challenges of big data can be measured by increasing amounts of data, the speed of data, and the range of data types and sources. Big data can be measured by the five Vs; characteristics that include volume, variety, velocity, variability and veracity.

  • Volume – the total amount of stored data. This can range from terabytes to exabytes of data.
  • Variety – the range of data types and sources.
  • Velocity – the speed that the data is generated and processed.
  • Variability – the lack of consistency among data gathered and processed.
  • Veracity – data quality for accurate analysis

One growing source for big data is the Internet of Things.

What is the Internet of Things (IoT)?

The Internet of Things is the network of devices, vehicles, home appliances and any item with network connectivity allowing it to exchange data. The Internet of Things is all around us now. From your cell phone to the refrigerator in your kitchen. Even toasters are connected to the Internet. Big data and the Internet of Things work together hand in hand. Data can be extracted from the Internet of Things to understand buyer behavior, track user trends and create a mapping of devices interconnectivity. This abundance of information can help businesses make better decisions. Add demographic, geographic and psychographic elements to the data and it offers finer detail into the buying behaviors and consumer trends of the marketplace.

Why Do Connected Devices Need to Share Data?

The short answer is, it makes them perform better. Maybe you don’t need your toaster talking to your dishwasher but having self-driving cars talk to each other makes a lot of sense. What about your refrigerator telling your cell phone to buy more milk? Also, smart sensors can help cut down on waste. Nest thermometers can manage the heating and air conditioning in the home, so energy is not wasted. Dryers can sense when the clothes are dry instead of using a timer that may waste energy. With sensors, our consumer products can increase efficiency, cut down on waste and offer data to better manage resources.

Techniques in Big Data and Information Management

There are many different techniques to analyze big data, they include A/B testing, machine learning, natural language processing and data mining.

A/B Testing – a controlled experiment with two variants. Both variants are measured until a statistically significant finding can be made. Then a new variant is introduced to compete against the winner. The goal is continuous improvement.

Machine Learning – the ability of computers to learn without being explicitly programmed. Machine learning explores the construction of algorithms that can learn from and make predictions on data. Machine learning makes data-driven predictions rather than strictly following program instructions.

Natural Language Processing – the ability of a computer program to understand human language as it is spoken.

Data Mining – the process of discovering patterns in large data sets using understandable structure for later use.

Technologies in Big Data

There are many different technologies used to manage and analyze big data, they include business intelligence, cloud computing, predictive analytics, stream processing, in-memory data fabric and distributed file systems.

Business Intelligence – strategies and technologies used for the data analysis of business information. One of the technologies used for business intelligence analysis is data warehousing, A data warehouse is a relational database used for reporting and data analysis and typically includes historical transactional data.

Cloud Computing – the delivery of computing services over the Internet using remote servers, storage, databases, networking, software and analytics.

Predictive Analytics – software or hardware that allows a company to discover, evaluate, optimize and deploy predictive models by analyzing big data sources.

Stream Processing – analyzes and performs actions on real-time data through the use of continuous queries.

In-Memory Data Fabric – the processing of large data sets by distributing the data across the memory of a distributed computer system.

Distributed File Systems – a computer network that stores data on more than one node for redundancy and performance.

Final Thoughts

An ability to manage large sets of data to make forward looking decisions is about more than computers. Any business analyst will need to utilize information management, big data and the Internet of Things to make their processes, products and services better for their customers. As a computer technician, you can use this to your advantage. Get ready to start a career with growth potential and an ever-sharper learning curve.

Does learning about Big Data and the Internet of Things interest you? Are you looking for a rewarding career at a company that provides computer support to its employees? The Computer Information Systems/Business Administration diploma program, at Gwinnett College’s Lilburn, GA campus, is designed to train the college graduate to seek an entry-level career in office management utilizing accounting and computer information systems.

Computer Information Systems/Business Administration graduates from this program can also transfer their school credits directly into the Associate of Science Degree in Business, Computer Information concentration, program. They will need to complete four additional courses to obtain their associate degree.

Contact us today to learn more about becoming a computer help desk specialist or computer technician.

 

Medical Assistant: Medical Specialty Choices After Graduation

Ready to become a medical assistant but wonder what options you have after graduating from a medical assistant program? Entry-level medical assistants can work towards unique specialties. Regardless of which specialty a medical assistant works in they will be responsible for administrative and clerical duties including answering phones, scheduling appointments, greeting patients, helping to take vital signs, processing billing and insurance claims, filing paperwork both paper and electronic and entering patient information into computer databases.

Specialty Options for Medical Assistants

As a medical assistant, there are many specialties to choose from depending on which type of doctor or clinic you work for. The medical assistant can work in immunology, chiropractic, dermatology, emergency medicine, family medicine, obstetrics, ophthalmology, osteopathy, otolaryngology, pediatrics, podiatry, pathology, plastic surgery and radiology. The following is an explanation of the medical specialties and how the medical assistant may assist.

Allergy and Immunology – the medical assistant will assist in the treatment of adults and children with allergies and problems of the immune system. They will work with allergists and immunologists that diagnose, manage and treat allergic and autoimmune disease.

Chiropractic – the technique of spinal manipulation. The medical assistant will greet and escort patients to exam rooms. They will assist the chiropractic practice by perform administrative tasks including answering phones, processing insurance claims and filing of patient information.

Dermatology – the medical assistant will assist a dermatologist that specializes in the skin. The dermatologist diagnoses skin disease and may perform minor surgery, with the help of a medical assistant.

Emergency Medicine – for a faster paced environment, the medical assistant can work in emergency medicine, typically in a hospital. Emergency medicine focuses on treating acute illnesses and injuries that need immediate care. The medical assistant will support the nurses and emergency doctors with patient management, information gathering, filing, and support of colleagues with clerical duties.

Family Medicine – the medical assistant will work alongside doctors treating adults and children for routine care. They will work to educate patients in how to stay healthy and treat the total health of the individual. The medical assistant in a family practice will do many administrative and clerical tasks in addition to patient education and management.

Obstetrics – specialty that involves the care of patients during pregnancy and delivery. The medical assistant assists by checking in patients, reading vital signs, and educating the patient and their family on the procedure.

Ophthalmology – specializes in the care of a patient’s eyes. The medical assistant helps the ophthalmologist manage disease and conditions of the eye. They will also help educate the patient that is getting tested for glasses, undergoing surgery, laser correction or the proper use of contact lenses.

Osteopathy – a mix between scientific and holistic medicine that focuses on healing the entire person rather than a specific disease or condition.

Otolaryngology – specialty that focuses on the care of the ear, nose, throat, head and neck. The medical assistant will assist in medical examination, minor surgery and many different administrative tasks that are needed in an otolaryngologist’s office.

Pediatrics – this specialty involves the care of children from birth to adolescence. Many medical assistants will choose pediatrics because they like working with children.

Podiatry – treatment of the disorders of the feet and ankles. The medical assistant can help those with diabetes, the elderly and others that require specialized foot care, while working in a podiatry practice.

Pathology – examines cells, tissues and specimens to determine whether a structure in the body is normal and attempt to determine the cause of a disease. Medical assistants may assist the pathologist in preparing work spaces, keeping workstations disinfected and helping with filing of patient information.

Plastic Surgery – the surgical and non-surgical treatment of physical defects in the human body. The medical assistant will work alongside the plastic surgeon to keep the practice running smoothly both during procedures and with clerical responsibilities.

Radiology – specialty involving the use of x-ray, computed tomography (CT) scan, and magnetic resonance imaging (MRI). Medical assistants will assist will equipment upkeep and cleaning for radiologist to get accurate images to better treat patients.

Does one or more of these specialties interest you? Interested in becoming a medical assistant? Gwinnett Colleges & Institute offers medical assisting courses to gain essential skills and training. The core curriculum focuses on the medical assisting skills and training you will need to seek entry-level employment in physicians’ offices, clinics, hospitals, and other medical settings needing the services of associates trained in both front and back office medical assisting skills. These medical assisting courses will be the first step in starting a rewarding career.

5 Ways for Medical Assistants to Improve their Documentation Skills

Interested in learning more about how medical assistants document patient information in charts and records? There’s a saying in healthcare, and specifically around documentation of records, that if it isn’t written down and recorded, it didn’t happen. Maintaining accurate records is vital so there is a clear account of a case history. This is also crucial for the next person looking at those documents and charts after you to know what has been done. Medical assistants can make some common mistakes during documentation. However, there are 5 ways for medical assistants to improve their documentation skills, they include being accurate and succinct, not being judgmental, using only appropriate abbreviations, clearly marking mistakes, and recording conversations.

Be Accurate and Succinct

Good documentation is an art. It is vital to be specific and keep to the point. Recording essential detail such as vital signs, pain control and a change in condition are a must. Be descriptive and set out what happened and what was done about it, particularly when escalating a problem. If you take blood or another sample from a patient, record the time and date it was taken. Repeated procedures are a common mistake made by medical assistants that don’t follow proper documentation. This stops a repeat of the same test and alerts the next person looking after the patient to look for the results. It also means that the patient or insurance company will get billed properly. The medical assistant will want to record the correct date and time in records, to not make these common mistakes.

Don’t be Judgmental

When documenting records, the medical assistant should be factual without making assumptions. A common mistake medical assistants are guilty of is writing opinions about a patient like “difficult patient.” This can get them into trouble not only with their manager but also the patient and their family. Patients can request to see their notes and finding something unpleasant about them is not professional, especially if their behavior is a symptom of their illness.

Use Appropriate Abbreviations

The healthcare sector tends to use abbreviations, but they don’t always have the same meaning in every organization? Take BID as an example. On a prescription, it can mean bis in die or twice daily in Latin. It can also stand for brought in dead. The medical assistant should always write something in full unless there is an accepted form of abbreviations used in the organization. Remember that what is a commonly used abbreviation in one organization may have an entirely different meaning in another.

Clearly Mark Mistakes

Sometimes medical assistant writes something down and realizes they made a mistake, or there’s a spelling error they need to correct. If the medical assistant is typing, it is easy to delete and start again. If they are using a handwritten document, they will need to put a line through the mistake, initial it and start again. They should not use Tippex or stick paper over the mistake. Removing notes looks suspicious in medical records. Also, the medical assistant should try to write in blue or black pen, so the records can easily be photocopied.

Making Mistakes as a Medical Assistant

After a successful career as a student, it’s tough for a medical assistant to suffer their first on-the-job failure. Making an error, especially if it’s a serious one, can cause a crisis of confidence. If it continues, a medical assistant may become tentative and second-guess their decisions, making their job stressful and in some cases, impossible.

As a trait, confidence is hard to quantify, but as a skill, it’s easy to cultivate by remembering that no one is perfect, and that failure can sometimes be the best teacher. It takes confidence to become a medical assistant, nurture it by setting realistic goals and allowing room for mistakes.

Record Conversations

If the medical assistant has a conversation with a member of a patient’s family or the patient, it is important to write down what was said, particularly if there were instructions or concerns about care. This means that subsequent staff can see what has been communicated. If the medical assistant gives telephone advice, they should make sure to document this too, as well as noting the date and time of the call.

Don’t Work Beyond A Skill or Certification Level

A medical assistant has strict guidelines and there are laws that they must abide by. A common mistake that a medical assistant may be guilty of is documenting something they are not certified in or trained properly on. This can cause confusion and errors in documentation. If the medical assistant is unsure about a term or abbreviation, they should ask for clarification.

Double Check Others Documentation

It is important to double check other medical assistant’s documentation regularly, especially those entry-level medical assistants. They can make common mistakes in documentation, and by catching them before they are submitted as a claim, a senior medical assistant can help avoid the hassle and possible patient complications.

Final Thoughts

Documenting care and keeping accurate records is a vital component of the work of a medical assistant. A medical assistant may make a few common mistakes. But, by getting it right the medical assistant will be helping colleagues and ensuring the patient’s needs are being met.

Does documentation in medical assisting interest you? Are you interested in becoming a medical assistant? Gwinnett Colleges & Institute offers medical assisting courses to gain essential skills and training. The core curriculum focuses on the medical assisting skills and training you will need to seek entry-level employment in physicians’ offices, clinics, hospitals, and other medical settings needing the services of associates trained in both front and back office medical assisting skills. These medical assisting courses will be the first step to starting a rewarding career.

Skills Taught in a Medical Assistant Program

A medical assistant program focuses training in both front and back office skills.  A few of the skills taught in a medical assistant program include measuring vital signs, patient preparation for medical examination, updating patients’ charts, interaction communications with physicians and other medical professionals, preparing examination rooms, performing triage functions with patients, performing laboratory tests, and performing phlebotomy procedures.

Measuring Vital Signs

When measuring vital signs, the medical assistant will take the patient’s pulse, body temperature, respiration rate and blood pressure.

  • Pulse Rate – the measurement of the heart rate, or the number of times the heart beats per minute. Taking a pulse also measures heart rhythm and the strength of the pulse. The normal pulse rate of a healthy adult ranges from 60 to 100 beats per minute. The pulse can be found on the side of the neck, on the inside of the elbow or at the wrist.
  • Body Temperature – a normal person’s body temperature ranges from 97.8 to 99 degrees Fahrenheit. A body temperature can be taken orally, rectally, under the arm, by ear or by skin. Body temperature that is abnormal may be due to fever or hypothermia.
  • Respiration Rate – the number of breaths a person takes per minute. Normal respiration rates for an adult at rest range from 12 to 16 breaths per minute.
  • Blood Pressure – the force of the blood pushing against the artery walls. To numbers are recorded during a blood pressure test. The higher number refers to the pressure inside the artery when the heart contracts and pumps blood through the body. The lower number refers to the pressure inside the artery when the heart is at rest and filling with blood. Normal blood pressure in an adult is less than 120 mm Hg for systolic (higher) pressure and 80 mm Hg diastolic (lower) pressure.

Patient Preparation for Medical Examinations

A medical examination is used to check the patients’ overall health and to ensure that they don’t have any medical problems that they aren’t aware of. The medical assistant will gather documents for the patients’ medical history and confirm any information about medications they are currently taking. The medical assistant may ask about any symptoms the patient may have and pass this information on to the physician. In addition to measuring vital signs, the medical assistant may gather weight and height information to update and monitor medical history.

Updating Patients’ Charts

More and more, medical assistants are using Electronic Medical Records (EMR) in place of physical paper charts and records. The electronic medical record helps the medical assistant track data over time, identify patients who are due for preventative visits, monitor the patients vital sign readings and easily enter medical exam vital signs and notes from the preparation of the medical exam. The medical assistant will use ICD-10 and CPT coding standards to keep charts and records consistent between all medical assistants, physicians and the insurance companies that the medical assistant may bill.

Interaction Communications with Physicians and Other Medical Professionals

The medical assistant will need good communication skills to work with patients, physicians and medical professionals. The medical assistant will want to be a good listener and pick up on any non-verbal body language to better understand the situation. They will want to be clear and concise with the message, especially in an emergency. Further, the medical assistant will want to use a friendly tone, show confidence, have empathy for the physician or patient, keep an open-mind and show respect for physicians and colleagues. Good communication is an essential skill for a successful medical assistant.

Preparing Examination Rooms

When preparing an examination room for a patient, the medical assistant will want to keep a clean environment and sterilize any supplies or instruments to be used. The exam room should be comfortable for both the wait and the exam as patients may become nervous. The exam room should be safe with all safety hazards eliminated. The medical assistant must also adhere to the 1990 Americans with Disabilities Act and make sure the exam room reasonably accommodates a patient with disabilities. In between patients, the medical assistant will want to dispose of any one-time items, disinfect all work spaces, and sterilize all instruments to be used on the next patient.

Performing Triage Functions with Patients

During the course of the day, when patients schedule appointments or while working in an emergency facility, the medical assistant will want to use triage functions. The triage of patients includes determining the priority of patients’ treatments based on the severity their condition. There are a few different concepts in triage, they include:

  • Simple Triage – sorting patients into those who need critical attention and those with less serious injuries.
  • Reverse Triage – the prioritization of admission by discharging patients early when the medical system is stressed.
  • Color-Coding System – helps triage units function better and with quicker action.
    • Red – immediate attention needed and the patient may have a life-threatening condition.
    • Yellow – immediate attention is needed. The patient has serious injuries and needs transport as soon as possible.
    • Green – less serious minor injuries and non-life-threatening condition
    • Black – the patient is deceased or mortally wounded.

Performing Laboratory Tests

The medical assistant may perform laboratory tests to check a sample of the patients’ blood, urine or body tissue. From the test sample the medical assistant can determine the patient’s sex, age and race, what they ate or drank, the medicine taken and how well they followed pre-test instructions. The medical assistant may compile laboratory tests for the physician to compare to previous results with the patient. The medical assistant will need to become familiar with specific medical items and devices to perform laboratory tests, they include:

  • Test Tubes – used to hold small amounts of specimen for laboratory testing.
  • Petri Dishes – used to prepare the culture of organisms to identify illness or disease in a specimen.
  • Syringes – used to inject or withdraw bodily fluids for testing.
  • Disposable Gloves – help prevent the transmission of disease to or from the medical assistant.
  • Microscope – used to see visually minute structures
  • Ultracentrifuge – used to separate particles dispersed in a liquid, or blood from plasma.

Performing Phlebotomy Procedures

The medical assistant will take blood from patients on occasion or work as a phlebotomist. The phlebotomy procedure starts with entering the patients’ information and insurance into the computer system. The medical assistant will check in the patient and escort them to the blood draw room. They will assemble, sterilize and maintain the phlebotomy materials for the blood draw. The medical assistant will draw the blood after verifying the patient’s identity to ensure proper labeling of the specimen. The medical assistant will then label the specimen properly and bandage the injection site to stop the bleeding.

Do the skills taught in a Medical Assistant Program interest you? Do you want to become a medical assistant? The core curriculum of Gwinnett College’s Medical Assistant Program focuses on the medical assisting skills and training you will need to seek entry-level employment in physicians’ offices, clinics, hospitals, and other medical settings needing the services of associates trained in both front and back office medical assisting skills.

Contact us to learn more about how you can become a medical assistant today.

The Role of Accounting Financial Statements

The accounting professional of small to medium sized companies must work with different types of financial statements in the course of performing accounting duties. The financial statements include the income statement, balance sheet, statement of cash and statement of retained earnings. Mastering these financial statements is the first step in becoming a successful accountant.

Accounting Financial Statements

Income Statement – presents the revenues, expenses and profit/loss of a company. The income statement, also known as the Profit and Loss statement,, the role of this statement is to show the companies’ earnings and profitability. The income statement is divided up into different parts:

  • Income from continuing operations – includes sales, cost of goods sold, operating expenses, gains and losses and income tax. These are used to compute the companies’ gross margin, operating margin and pretax margin.
  • Results from discontinued operations – the disposal transaction will result in the operations and cash flow of the component being eliminated from company operations or there will be no significant continuing involvement by the company in the operations of the component once it is disposed of-
  • Extraordinary items – gains or losses included on a company’s income statement from events that are unusual and infrequent. Usually as a result of unforeseen events.
  • Cumulative effect of a change in accounting principle – adjustments to all financial statements to reflect the change to the new account principle.
  • Net income – a company’s income minus cost of goods sold, expenses and taxes for an accounting period.
    • Net sales – amount of sales generated by a company after the deduction of returns, allowances for damaged goods and any discounts.
    • Cost of Goods Sold – the direct costs attributable to the production of the goods sold by a company, including both the cost of materials and direct labor to produce those goods.
  • Earnings per share information – the portion of a company’s profit allocated to each outstanding share of common stock and serves as an indicator of a company’s profitability.

Balance Sheet – presents the assets, liabilities, and equity of the company. The report is structured so that the total of assets equals the total liabilities. The balance sheet tells financial analysts whether they pay their bills on time, the company’s financial flexibility to acquire capital and the ability to distribute cash in dividends to the company’s owners.

  • Assets – items that provide probable future economic benefits. Listed from top to bottom in order of decreasing liquidity. The different types of assets listed on the balance sheet include:
    • Cash Equivalents – currency, coins and checks received that have not yet been deposited.
    • Short-Term Investments – any assets that are anticipated to expire within one to three years with a low risk and low return.
    • Accounts Receivable – money owed to a company by its debtors.
    • Inventory – a complete list of items including property and goods in stock.
    • Prepaid Expenses – an expenditure paid but the underlying asset that will not be consumed by a future period.
  • Liabilities – obligations that will be settled by using assets. Listed in order of expected payment. The different types of liabilities listed on the balance sheet include:
    • Accounts Payable – money owed by a company to its creditors.
    • Trade Notes Payable – the unpaid amount of promissory notes owed to suppliers of goods and services.
    • Advances and Deposits – amount of money given to a company before it is due for services partly completed.
    • Long-Term Debt – amount owed for a period exceeding 12 months from the date of the balance sheet. This can include bank loans, mortgage bonds, debenture and other obligations not due for one year.
    • Accrued Expenses – includes wages, interest and taxes indicated on the balance sheet from when the company can reasonably expect their payment, until the time the payment is made.
  • Equity – the residual interest that remains after liabilities are subtracted by assets.

The role of the balance sheet is to calculate key indicators that reveal the companies’ financial structure and ability to meet its obligations. They include working capital, current ratio, quick ratio, debt-equity ratio and debt-to-capital ratio.

  • Working Capital – the capital of a company that is used for day-to-day operations, calculated as the current assets minus the current liabilities.
  • Current Ratio – a liquidity ratio that measures the company’s ability to pay short-term and long-term obligations.
  • Quick Ratio – a measure of how well a company can meet its short-term financial liabilities.
  • Debt-Equity Ratio – a debt ratio used to measure a company’s financial leverage, calculated by dividing a company’s total liabilities by its equity.
  • Debt-to-Capital Ratio – calculated by taking the company’s debt and dividing it by the total capital.

Statement of Cashflow – presents the cash flow and outflow that occurred, breaking the analysis down to operating, investing and financing activities. Used to determine a company’s short-term viability and ability to pay bills.

  • Operating Activities – the production, sales and delivery of the company’s product and the collecting of payment from the customer. Can include purchasing raw materials, building inventory, advertising and shipping services.
  • Investing Activities – the purchase or sale of an asset, loans made to suppliers or received by customers, and payments related to mergers and acquisitions.
  • Financing Activities – the inflow of cash from investors and the outflow of cash to shareholders as the company generates income.

Statement of Retained Earnings – presents changes in equity. The report format includes sale or repurchase of stock, dividend payments and changes caused by profits or losses. For small business, the statement of changes in equity should show all changes in equity including:

  • Total Comprehensive Income – the sum of net income that must bypass the income statement because the income has not been collected yet. This includes holdings from the sale of securities and foreign currency.
  • Owners’ Investments – the amount of assets that the owner puts into the company.
  • Dividends – a sum of money paid regularly by a company to its shareholders out of its profits.
  • Owners’ Withdrawals of Capital – amount subtracted from owner capital.
  • Treasury Share Transactions – transaction of corporate stock that a company previously sold to investors and purchased back.

Interested in learning more about accounting and the role of financial statements an accountant works with on a day-to-day basis? The Accounting diploma program at Gwinnett College is designed to prepare college graduates to seek entry-level positions in the accounting and bookkeeping fields.  The college graduate may work as an accounts’ receivable or accounts payable clerk, bookkeeper, payroll clerk, accounting assistant or inventory control clerk.

Contact us to learn more about how you can become an accountant or bookkeeper today.

2018-19 FAFSA available

The updated FAFSA is available to complete for all current and incoming students. If you need help completing the FAFSA, please contact the financial aid office at your campus. Please use the following six-digit school codes to ensure the FAFSAs are sent to the correct location.

Gwinnett College, Lilburn, GA
025830

Gwinnett College – Sandy Springs, Sandy Springs, GA
034183

Gwinnett College, Raleigh, NC
033613

Gwinnett College, Marietta, GA
038044

Gwinnett Institute, Orlando, FL
E02160

Meridian College, Sarasota, FL
015548

FAFSAs are available at http://fafsa.ed.gov.

The Role of an Administrative Assistant

Interested in becoming part of an office team? Do you want to become an administrative assistant? The Administrative Assisting graduate may work as a secretary, receptionist, executive assistant, or administrative assistant. They will also learn different curriculum including accounting, office administration, Microsoft Office, business math and English, and advanced keyboarding.

Administrative Assistant Roles

Role #1: Secretary & Administrative Assistants – performs clerical and administrative duties. They organize files, prepare documents, schedule appointments and support staff. They can work in offices, schools, government agencies and private corporations. According to the U.S. Bureau of Labor Statistics, secretaries and administrative assistants typically do the following:

  • Answer telephones and take messages or transfer calls
  • Schedule appointments and update event calendars
  • Arrange staff meetings
  • Handle incoming and outgoing mail
  • Prepare memos, invoices, or other reports using word processing software
  • Edit documents with Microsoft Office
  • Maintain databases and filing systems, whether electronic or paper

Role #2: Receptionist – the first employee of an organization that a customer or client will have contact with. A receptionist is responsible for making a good first impression. The receptionist is also responsible for performing administrative tasks, answer phones, receive visitors and provide general information about the organization to the public. Receptionists typically do the following:

  • Answer telephone calls and take messages or forward calls
  • Schedule and confirm appointments and maintain company calendars
  • Greet and welcome customers, clients, and other visitors
  • Check visitors in and direct them to specific destinations
  • Inform other employees of visitors’ arrivals or cancellations
  • Copy, file, and maintain paper or electronic documents
  • Handle incoming and outgoing mail and email

Role #3: Executive Assistant – provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings for an office and for top executives of an organization. They may handle more complex responsibilities and some also supervise clerical staff. Executive assistants do the following on a day-to-day basis:

  • Assistance with clerical tasks, accepting and making phone calls, setting business meetings, sending memos, reviewing incoming reports and setting the executive’s daily schedule.
  • Conduct research and prepare statistical reports that are used by executives to make business decisions.
  • Receive visitors and controls which phone calls go through to the executive.
  • Supervise and train clerical staff to coordinate administrative assistants and their tasks.

Administrative Assistant Curriculum

An administrative assisting program will teach specific curriculum including accounting, office administration skills, Microsoft Office, business math and English, and advanced keyboarding.

Manual and Computerized Accounting – keeping financial records by hand or with the aid of a computer. The administrative assistant will be responsible for recording of financial transactions plus storing, sorting, retrieving, summarizing and presenting the information in various reports.

Office Administration Skills – related to running a business or keeping an office organized. Office administration skills include creating documents, managing spreadsheets, conducting research, maintaining files, answering telephones and managing customers. Office administration skills include the following skills that a successful administrative assistant should learn:

  • Communication Skills – an administrative assistant will interact with employers, staff and clients. It is important for the administrative assistant to speak clearly, loudly and maintain a positive tone. They must also listen in order to know how to help. Written communication is also important for administrative assistants to master.
  • Technology Skills – administrative assistants operate a variety of technological tools including Microsoft Office and online scheduling programs. They may also be responsible for the maintenance of office equipment, faxes, scanners and printers.
  • Organization – administrative assistants must keep extremely organized to juggle the many tasks they are responsible for. They will use calendars, appointment scheduling software and other tools to keep the office running smoothly.
  • Planning – a successful administrative assistant can plan and schedule things in advance. They need to plan ahead and prepare for any office issues.
  • Problem Solving – Many members of the staff and customers come to the administrative assistant with questions or problems. The administrative assistant must be able to listen to questions or problems and come up with an appropriate solution using problem solving skills.

Microsoft Office – a computer program created by Microsoft for word processing, spreadsheets, database management, email management and presentation creation.

  • Microsoft Word – a word processing program that helps administrative assistant create documents, memos, letters and business collateral. These documents can be printed or sent by email.
  • Microsoft Excel – a spreadsheet program that can calculate, graph, manage data in pivot tables and use macros to perform repetitive tasks.
  • Microsoft Access – a database management system to manage contacts and other data for later use by administrative assistants.
  • Microsoft PowerPoint – presentation software that uses slide presentations to convey information for meetings or educational purposes.
  • Microsoft Outlook – email interface and personal information manager that is used for email applications, calendar, task manager, contact manager, note taking, journaling and web browsing.

Business Math and English – used by administrative assistants to record and manage business operations. Mathematics in particular is used in accounting, inventory management, marketing, sales forecasting and financial analysis. The most common topic of business math is Business Statistics. Business English focuses on vocabulary, spelling, grammar, and punctuation used by the administrative assistant for correspondence, meetings, presentations, and report writing.

Advanced Keyboarding – much of what an administrative assistant does is completed on a computer with a keyboard. The administrative assistant must master advanced keyboarding to increase their skill, speed and accuracy while typing. This advanced typing skill can be used while creating of business reports, presentations and correspondence.

Did learning about the role of an administrative assistant interest you? Want to find out more about becoming an administrative assistant and learning about accounting, office administrative skills, Microsoft Office, business math and English, and advanced keyboarding? The Administrative Assisting diploma program is designed to train Gwinnett College students to seek entry-level positions in the office administration or secretarial field. The externship phase of the program will allow students to apply the skills learned during the classroom training. Graduates of the program can also transfer all credits into Gwinnett’s Associate of Science Degree in Business (Computer Information concentration).  Contact us to learn more about how you can become an office administrator or secretary today.